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  • Spoke with John Form my understanding he is the manager of this location. Very friendly guy and happy that he took the time to reach out to me. We discussed my concerns and concluded that it was an off day for this location on customer service. Overall I feel that Gerber is a good corporation where you can receive great service to get your vehicle fixed. I'm going to give three stars "A-OK" due to the fact my voice was heard, a manager personally reached out to me and we discussed my review/concerns to help them as a business move forward on providing excellent quality costumer service. Another reason why I give three stars. If I'm a customer seeking to earn your business. I expect you to honor your word as you expect me to pay the full price of your services. That is something I personally don't take lightly. Ruth at the front desk is friendly and sweet but if you tell me you're going to call me the following day and don't follow through. That is a lack of professionalism in a customer service occupation. Thank you John!
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