I signed my child up for the express swim class. So 3 weeks, 5days a week & she should be comfortable. We've had only 2 classes so far & I'm just disappointed. I've asked 5 times now for her schedule to be emailed to me now. 1st when I signed up, next I called when I never got it. Third when we showed up for 1st class, 4th on 2nd class, & now again today. I get a call today that we need to reschedule one of her times which I had no idea she had since I have not seen a schedule yet!!!
Plus when they called me they said "she's almost done with express right?" Again 2 classes only so far. It's just frustrating. You pay $500 & I just would expect more. So disappointed, wish I never signed up, will not recommend this place. I should've trusted my instincts when my calls were never returned from the start. My own fault.
As for the instructors, so far they are ok. 1 made my child cry-I think it's just the teaching style my sensitive 3 year old is not used too. I do wish the instructor was a bit more compassionate instead of just staring at her crying. They seemed burned out, I felt like a number or a color I should say, they didn't even bother to know her name. Again, for $500 that's disappointing.
****updating review. The staff has tried to accommodate & has taken all my concerns into consideration. I do appreciate that & will continue to come here.