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  • Let me first say that this is a review about purely the customer service and not the repair itself - let me explain. My iPhone 5S never had any software or hardware problems, I took pretty good care of it with a case and protector. The only issue I had was the battery wearing down too quickly and went into uBreakiFix to replace the battery. The replacement process took 30 minutes and I got my phone back from them. Simple procedure, in my mind. The nice young man gave me my phone back and told me to charge it at home because the batteries were shipped to them without being charged. I get home and plug it in. The battery starts at 6% and I look away. A few minutes later I look back and it's at 17%. How the?! So I look away and I look back and my phone is on the Apple logo... but I didn't recall rebooting the phone... and the battery flashed 11%. That was when I knew something was wrong. The blue screen of death and my phone kept rebooting itself. Took it to Apple, they said a swap was $269 and ran diagnostics. The motherboard was apparently damaged. I called uBreakiFix and they told me to go back to have it checked. They tried replacing my old battery and the blue screen kept coming back; nothing worked - DFU recovery, software upgrades, restoring the iPhone... At first the young man who worked on my phone said it was a "very rare manufacturing error on behalf of Apple." I informed him that he and I both watched him as he diagnosed my phone when I first arrived and there were 0 hardware and software problems. I had the report from Apple showing that the diagnostics indicated the motherboard was damaged, probably during the battery changing process. We talked for a while and he told me my phone was no longer functional, but they would pay for the cost of the replacement. Of course, being paranoid that they wouldn't honor the agreement, I asked for it in writing sent to me. Sure enough, the company did pay for the replacement and refunded the battery replacement. They were accommodating and handled the situation well, although I am definitely knocking one star off for causing this whole fiasco in the first place that took up my entire day running between Apple and uBreakiFix 3 times.
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