I wouldn't say that VT has the worst service in town. To the contrary, it's actually fairly standard. What I like about VT; homemade chips, patio seating (when the weather cooperates), subtle ambiance, regularity of the quality. While VT isn't the most unique and fabulous place in Charlotte, it is good. I've found a few favorites on the menu and they're always tasty. I tend to get a modified burger at lunch and, for the price, it's totally worth it. VT has been around a long time and has a good following considering its weird location.