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  • If I could give this branch -100 stars I definitely would JJ the branch manager at this location had nothing nice to say but rude things to me and my cousin who are trying to figure out why they kept putting a hold on her check when he kept saying he had contact at Bank of America who would help clear her check or figure out what the reasoning was for the hold. Before JJ had came back from a break I guess you could call it we had spoke to the bank teller and her name is Karen Sturn I believe and she would not help us and she would not answer any phones because they're on mute after telling us oh I can't answer the phone because I have been busy all day the phones do ring when I was calling right in front of her and I had asked why is it NOT ringing right now and she had nothing to say back to me but that she would wait for JJ to come back from his break and help us out with whatever issue we needed help with and then set us To the side to sit down and wait an additional 15 minutes before he came back from his so-called break. Then we went into his office and he started yelling at my cousin as if she was the person who is doing something wrong when it was his job to call her back the previous week and he never did she had left over three voicemails and called countless times in the last seven days to try and get the issue resolved and he did nothing about it and then finished his argument off with I will not help you I will not help you I'm not going to help you then. I would love for them to say that this never occurred or for them to comment back on this review I have everything on video :) i've contacted corporate and will hopefully hear back soon from them about three people should be fired from this location and they should bring in somebody else who knows what customer service means.
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