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  • Let me start with the only good thing.....internet service. Great, expensive, but dependable and fast. This is where the honeymoon ends. The cable tv service, especially the HD DVR service is the WORST!!!! I cannot even begin to tell you how many movies and shows I have missed. I have been through 8 DVR boxes and about 6-8 service visits in the past 12 months! The "HD" service is terrible, and the boxes are cheap junk, regardless of what brand they appear to be. I watch about 75% of my TV using the DVR, so its really important. It freezes, gives you a black screen, records parts of shows/movies, refuses to play things you record, re-starts itself whenever it wants, and randomly deletes everything you have recorded!!!! So many new shows are not on demand, so if you miss one or two, you have to watch the season next year when its on DVD or Netflix because their horrible service makes you miss them. Don't even get me started with their customer service, or lack of. Lets just use a few words to describe without cursing......rude...un-trained...clueless...un-helpful...un-knowledgeable...just to name a few. Hold times are ridiculous, and they always have to transfer you to someone else after making you hold for 20 minutes. They are unresponsive and really don't care if they lose customers. I have scheduled a disconnect for tv service and gone with a dish....can't be any worse, and its way cheaper. Since they have a monopoly on cable service, your only other choice is satellite, and perhaps that is why they really don't care about losing customers.
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