Just called and spoke with the owner regarding a return. I received a pillow with a dog on it that is not to my taste. His policy is exchange only. As this item was $90, I would have understandably preferred a refund. The owner was beyond rude, stating he had over $250,000 then $200,000 worth of merchandise in his store and that I should be able to find something. When I let him know that I did not feel that was an appropriate tone he went off and told me I was insulting his merchandise and his store. Not the case - I said it was not to my taste!! I told him I'd prefer never to shop at his store again if that is how he chose to treat his customers and he said "that's fine - you're not my customer - you just got it as a gift". I am flabbergasted and insulted. No customer should ever be treated in this manner. Mr. Stearne - you shouldn't be in the retail business full stop. You're attitude is beyond offensive.