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| - We did Mother's day brunch at Via Brasil. The experience of dealing with incompetent hostesses and a staff with no knowledge of a proper restaurant reservation system deserved 1 star. However, the experience consisting of the food and the waitstaff service (after waiting 50 minutes and then finally getting seated) was 5 stars. So to balance it out, my rating is at 4.
A little delay and backup of seating times on big holiday weekends is understandable. However, the Mother's day brunch reservation system was highly unorganized and every single party (whether a 2-top, 4, 6, or very large party 10+) waited on average one hour after their reservation time to be seated. Many people were very upset, some left, some (like us) stuck it out and the feeling was very chaotic.
That said, the waitstaff and the quality of the food really came to the rescue. Once you were actually seated it was business as expected. The quality of the food was outstanding and some of my favorites were the beef carpaccio and turkey wrapped in bacon.
I will also give management credit for giving us several gift cards and complimentary desserts as consideration for our extremely long wait.
I'm not sure if I have confidence in Via Brasil's reservation system to go back for a holiday weekend meal, but for a casual meal with family or friends, I absolutely would.
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