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| - This Caesars isn't that great when it comes to customer service. Don't get me wrong though, the pizza is bomb! However, they need to fix the way they help out customers. Every time I go in here or my boyfriend goes in, they are always either doing stuff in the back or at the front staring at the computer where they take orders. I have to literally go up to their face to make sure they see me in order for them to finally notice that I am there waiting for my order to be taken. The employees seem like they hate being there. I can just see it in their faces and how they respond to you that they just do not care at all. I'm sorry to say this, but every time I go in here it is only because it is convenient and the nearest Caesars to the house. I feel the employees bad vibes, like it is a task for them to help me out, speak to me, and take my order.
One instant, I came in late night after coming back from class and the place was packed with people waiting. You didn't even know where the line was or even if there was a line. People were just waiting in the super small waiting area. Again, I had to go up to the counter to make sure she saw me and she took my order. She told me it would take 15 minutes so I believed her. I stood next to another lady and I asked her how long she was waiting and she said 45 MINUTES! That is just not acceptable. I was like wow, if she is still waiting for her order I am definitely going to be here for awhile (started regretting even getting pizza here in the first place). So the lady next to me got her order and left, she was pretty mad at the employees since it really took a long time.
After that, I was still waiting, 30 minutes have gone by. The girl who was working took out a new batch of pepperonis and put it in the oven. She just started calling out numbers that were way after mine. Long story short, I had to go up to her and ask her if my 1 pepperoni pizza was ready and she just say oh yeah here it is (didn't even say thank you or sorry for the long wait). Like I ordered 1 pizza! and they were giving it out to the people who ordered after I ordered. I don't know what system they have going on here, but it just needs to change. I just come here to get my pizza as fast as I can possible. I don't even expect the staff to be nice or have manners towards me or other customers anymore.
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