I used to love Soga. Their shabu is pretty good.
However, their service is terrible. Not only does it take forever to get anything- especially the check- the add an automatic gratuity of 20%. Even if you are a party of TWO. They do not deserve a 20% gratuity, especially awarding it on themselves.
When confronted about their practice, they simply say they started doing this "a few weeks ago." I doubt this practice is uniform for all customers, but either way i would not recommend this place. Too bad I had almost become a regular.