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| - DO NOT GO HERE!!!!
Seriously gross. I am not a food snob and I truly enjoy some good cheap comfort food once in a while. However, this food was barely edible. I would really be surprised to learn if they even had a real kitchen back there. Everything from the soup to the spaghetti tasted like it was out of a can. The tomato soup tasted like alphagetti sauce. I ordered the spaghettini and meatballs - the noodles were extremely overcooked and mushy. The sauce tasted very similar to the tomato soup - like a can of globby alphagetti. The "meatballs" were the consistency of the weird meat you get at Subway (nothing against Subway) - very spongy in texture. Not what you expect when you order meatballs at an Italian restaurant, even if it is a family friendly one.
I came here with my family because we were tempted by the "buy one meal and get one free" deal. DO NOT make the same mistake we did. Our "meals" were thrown out because they were unedible. I ordered a penne primavera to take home - it was a few plain noodles with a side of oil and about 3 thin slices of zucchini. We thought it would be great to be economical and save money by getting a free meal to take home (why not, right?) Here's my lesson of the day: IF A MEAL IS COMPLETELY FREE, IT IS PROBABLY WORSE THAN AIRPLANE FOOD. And it was. Honestly disgusting - I can't stress that enough. And this is coming from someone who will eat anything.
Finally, the service was atrocious. If the staff are reading this now, you all need some serious lessons in customer service. I've worked in the restaurant industry for years so I know how this stuff works. I won't bore you with the details, but essentially expect to feel like you are surrounded by people who have never been to a restaurant before, let alone worked in one. After waiting 20 minutes to be seated, we were not greeted at our table for another 20. The restaurant was not busy. At all. Looking over at the hosts/hostesses (there were 3), they were all chatting away with each other. So we went and asked someone to get our server since no one had come by our table. A few minutes later our server comes to the table and immediately says "I'm a bit flustered right now". That was it. Not sorry, or an explanation, just that he was flustered. Again, the restaurant is not busy. One of us mumbles "umm, ok.. sorry to hear that", and then we order a bunch of water.
There's no point in offering "all you can eat soup/salad and bread" if you don't check up on your tables to see if they need more.
Someone at our table complained about the wait and the service, and from that moment on, 3 or 4 different people came by our table several times to check if everything was good. We didn't tell them the food was terrible, but hopefully they figured this based on the amount of food that was left on the table when we left. Here's some customer service advice: when someone complains to you about bad service, it does NOT help to have several of your staff check on the table constantly. It's annoying. Give a genuine apology and perhaps dock the bill so your customers are inclined to return.
I am not an avid Yelp reviewer and I do not agree with rude people who post negative comments just for the fun of it. However, this restaurant deserves a 1 star review and everyone needs to know it.
Stay far away. There are better restaurants for the same price. The draw to this place used to be the prices, which are not even cheap anymore. Now the food is around the same price as some real italian restaurants. It's a shame. I wish I had listened to the other reviews on this page before visiting.
To the East Side Mario staff at this restaurant, I feel so bad that you have to work in this industry and don't even get the benefits of being around yummy food. If you just tighten up your service, your restaurant maybe still has hope. Bad food AND bad service? You're gone. Bad food but mediocre service? More likely to stick around. But, duh.
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