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  • This is a Long one..... I've always wanted to stay in the Pyramid and decided to try it this year. I got a deal through Mlife rewards that said $39 rooms. What a deal I thought! until you tack on the fees it came close to $100 a night. So I guess it is becoming more common for Vegas to charge for parking now. Never in my life had I heard of a casino charge for parking. The point is to get you there and you will spend. It is not like a concert etc.. I had remembered that a few years ago it was at least free for hotel guests so I went to valet. They charge for guests now so I had my husband drop me off and had him go to self parking. After waiting in a huge line to check in the guy tells me it is $10 a day for self park and $15 for valet but since they had a walkway closed that they discounted it to $7/$10 per day. Heck for $3 more, it was worth convenience. However since my husband already went to self, he said I would have to pay both fees if he did not move the car within the hour. Are you kidding me??? I asked couldn't he just transfer the fee because we planned on leaving the property later that evening. He said no. What a major inconvenience! So to add insult when we returned to valet that night, the valet did not have us on file. He said the front desk needed to set that up. Had to get a manager to fix it but by now already boiling about the whole situation. I really hate paying for it so tipping on top of it makes it more pricey because I tell you if you don't the valets stand there and stare at you with a discomfort that makes you feel compelled. We did because we came and went often and felt that it affected the level of service we received because we didn't tip at first. Oh and forgot to add that it does cover other MGM properties so from that respect might be beneficial. Getting to the room. OMG. First off the elevators sound like nails on a chalk board and shook like crazy. Had a lady in heels stumble over. It is that bad! I posted a video but not sure you get the full effect because it is short. But damn it is so bad you wonder if you won't get stuck. Terrible! And there is only one elevator per floor so of course we were as far as you could be. It is a 1/4 mile walk! The room is absolutely NO frills. No water, fridge, microwave, and toiletries are cheap. Fine but everything seems old and broken. The heating/AC unit is archaic and noisy. I thought the night desk lamp didn't work but no it was unplugged and the clock had the wrong time. Another lamp was plugged but the outlet did NOT work. The other outlets were so Loose that my plugs were about to fall out, No full length mirror. Shower had only a tiny ledge for soap. Had to put my stuff on the shower floor. Great water pressure though. Fitness center had two broken treadmills. Within an hour of check in I get a knock on the door from housekeeping to check in on us. i asked for an extra blanket because the blankets/sheets here are very cheap and thin. She said she would drop some off. Throughout our 3 day stay I never got it. Then I need to print our boarding passes. They don't even do that for free. It is a dollar per MINUTE with a $5 minimum plus $1 per page printed so it would have cost me $7. Nuts. Resort fee doesn't cover that! It did cover wifi service which was good. This is probably technically a 3 star resort but really a 2 star IMO. I suppose for $100 a night you get what you pay for. However I did expect a better quality service and the place ought to have working parts. Broken down stuff is a sign of neglect and insult to injury when they charge so much for everything you wonder where your money is going. I would not stay here again. The beginning just soured me from start to finish. If you guys only do one thing, REPLACE the elevators! They are a disgrace. One is so loud and shaky you feel like you are on an amusement park ride.
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