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  • I came to this particular TJ Maxx store today to browse... Ok I went to go look for a new handbag for myself for my birthday. I finally found what I was looking for! A white Michael Kors handbag with tan leather staps! I stood in line at the front to put the bag on hold since my fiancé was going to be purchasing the handbag for my birthday in two weeks. I put the bag on hold around 2:00pm. I asked the woman at the counter ( middle aged woman with short hair) how long the bag could be put on hold for, and she said until the next day before close, so about 9:00pm. Perfect, I thought since we would be back that night. My fiancé and I came back to the store at 8:00 pm that night to pick up the handbag. I had put it under his name, and walked up to the front to get it. The young kid went to look for it and couldn't find it. He said that it wasn't at the front, so it must have been put back on the floor. I went back to the handbag section. No bag. I went and asked him to check again. No handbag. I don't see the point in putting things on hold, if the careless staff is just going to put it back out on the floor? And forget about asking for a manager! The staff must have paged the manager "Kiesha" three times, and she never came up to the front. While my fiancé and I were waiting up front for a manager, I heard another staff member ask the one young man that was helping me, if her handbag she put on hold was still there. He said yes. It's nice to know that the staff at this TJ Maxx are more concerned and keep track of their purchases, but not their customers. Needless to say, I will not return to this particular store (it's a shame, I shop here a lot! Or did rather) the staff is in organized, and clearly management is ass backwards. I wouldn't be surprised if one of the staff purchased my bag that was on hold. Completely horrible. Do not shop here!!!!! Update as of 4/10/14!!! Sandy, the manager was a huge help! Not only did she listen to the issues that I had at the store, but she herself called around to the different stores in the valley to find my purse!! Sandy, thank you so much for all of your help! You have restored my faith in your establishment, and I will be back!!!
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