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| - I got married and I chose this place for tuxedos for myself and my groomsmen. Their employees are well dressed and presentable and the (Chandler) store, though small, is quite appealing in a way that I thought my experience there was going to be personal. That made me feel like I went to the right place. The clothes that I purchased are of good quality for a decent price. With all that's said, I'm still giving them a low rating because of a bad experience.
First, measurements we're off. I guess my party should have made time for another fitting but our schedules didn't allow it. While the groomsmen only had one fitting, I went for two fittings and my jacket sleeves still ended up a bit short (too much of my undershirt sleeve was showing on my wrist.) As for everyone else, there was something off with their attires, whether it was the length of sleeves, chest width, length of pants, or size of undershirt. I will say that our orders weren't picked up until a couple of days before the wedding and most of us didn't even get to try on our entire outfit until the day before the wedding. We trusted too much in them and didn't give ourselves time to correct any errors.
In addition to that was that as the groom, I was offered an upgraded undershirt to go with the tuxedo. They have a stock of basic undershirts for my groomsmen but the one I was offered had to be ordered and I didn't notice until the day before the wedding that the shirt he gave me was a different shade of white as the groomsmen's undershirts. I went back to the store to let them know of the error and he insisted that that was the color I wanted... even though I told him that I wanted everyone to match with the exception of me having a different pocket square. The employee (Alladin) seemed dismissive and had an "oh well, your fault" attitude and wasn't able to offer any help and I had to buy another undershirt for $50.
For future brides and grooms, please give yourself a lot of time during this process where you can go back multiple times for fittings and alterations to make sure clothes fit correctly. We failed to do that so as a result, all 8 of us had a fitting issue with what we purchased. Maybe I'm being too harsh even though I made the mistake of not giving myself more time to fix things but there were just too many mistakes in the process and their employees could have handled it more graciously.
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