I have been to the office twice so far and each time was easy breezy! Receptionist very nice and attentive....Waited less than 5 mins each visit. first visit I met with the esthetician.. she was attentive and did not rush. Second visit was with the RN for a minor office procedure she was knowledgeable and nice as well. I will continue visiting this office for a my cosmetic needs! Highly recommend!