Our experience was okay with Newton. There were a couple items missed that were highlighted in the interview and in the documentation provided. Although it was quickly corrected when pointed out.
We felt that we were not really listened to. What we found to be disappointing was when we came in to pay and pick up our documents Jesse sat 10 feet from where we were standing and did not make an effort to say hello or thank us for our business. He was clearly available as he answered the admin assistants question she asked on behalf of us. The client care piece was clearly missing. The admin assistant was lovely to deal with.