My phone wasn't working so I tried to use my cousins old phone. Since we didn't know how to properly switch over, that caused her new phone to stop working as well. We were both overwhelmed and ended up having to go to the store to see if we could get it fixed. Jamaal was taking care of us and made such a complicated situation seem simple. He fixed both of our phones (quickly, I would like to add) and was very pleasant to deal with. I really appreciate everything that he did for us!