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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • We have struggled for at least 6 months to get an appointment and insurance approval for the Invisalign fitting. In the beginning I had to call and follow up because I never heard from the office or the insurance company. My insurance company told me they didn't receive a request. It was the beginning of the year now and the insurance had changed. So the process had to start again. When I spoke with Melissa, on more than one occasion and voiced my disappointment she snapped back with "we are short staffed". I tried to explain how long it had been. She did follow through this time and finally advised the insurance approval had been received. Then we made the appointment, finally my daughter was going to get Invisalign...oops, no she wasn't because when they sent the approval it was only for a retainer and not Invisalign. I had stated we wanted Invisalign, not a retainer, even my daughter was witness to that conversation. So we were told by an older lady (Judy ?) kindly about the process. So I listened, she was adamant that they would submit the insurance request that day and I would hear from them in two weeks. All the while thinking this isn't going to happen just due to past follow through. To this day I haven't heard another word from them about the Invisalign for my daughter and it's been over a month. I just received call from them yesterday about my daughter's 6 month cleaning which was nice that they followed up with that call. It's a huge disappointment as we are talking about a teenage girl who just wants a nice smile.
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