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  • The stars continued to fall the longer I was there. I stopped by at about half after 7PM on a Wednesday to no line at the register and 6 employees behind the counter in the prep area; though no one to be found at the registers. More staff was throughout the store, but again, no one available to take a food order. After two minutes at the register (no problem), I was greeted by an employee about 20 feet away and asked to wait, which I patiently did, for another 5 minutes (odd, but still no problem). Eventually it was time to order. Once the order was completed (without error, I may add) it was back to the waiting game. I've been to busy Panera's - ones where you wait 15-20 minutes for food because they have 50+ customers at a time every 15 minutes. However, this is not one of those Paneras - be not mistaken. Regardless, with six people behind the counter in prep it took almost 10 minutes to prepare two pick-twos along with whatever other orders (mobile or otherwise) they were balancing (albeit poorly - now we have a problem). This is certainly not going to be on my list of paneras to visit from here on out, unless of course I'm prudent enough to order online half-an-hour out. Though at that point, I'd rather spend the half hour driving round trip to a more distant location. Thanks anyway, store 4082.
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