Took my Xterra in for a transmission flush yesterday. I am just blown away by how genuine Hansen's is. In their people, their work, everything. It feels like walking into a small-town garage where they've known you all your life. There is genuine politeness and service, not that corporate "be nice to the customer" training so many other places exhibit. It is a very welcome, and very rare thing these days.
The work went great. I got an initial estimate, and a little later a call when things were going to go over. The reasons were explained in detail and were just common sense. There was no pressure. The cost was still WAY below other prices I have seen for other garages. I have even more little odds and ends work that needs to be done and Hansen's is where I'm going for all of it.