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  • I too would give them zero stars if possible. Elm guy shows up to disconnect my gas. I'm like what???!? We set up automatic payments twice on their website. Elm guy says what SWG doesn't tell their customers is apparently you have to call to let them know you set up automatic payments. What!?!?!?? Did I get a phone call to let me know that they hadn't received our payment? NO! Guy just shows up to turn it off. I call the office and they say they show no records of us setting up automatic payments. Wth?!! So they don't take our payments and then get to charge us late fees and humiliate us? She apologized for the inconvenience and will MAIL us a PAPER APPLICATION for automatic billing!!!!! They suck! So I go to find an alternative gas co to call to switch to so my time and money is being wasted on these jerks, just to find out they've bought out all the other natural gas companies, and they have a total monopoly! Wth?!? I thought that was illegal!! And no I don't want to go just electric.
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