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| - Been here a few times and the service is hit or miss. When they were in the smaller location a few suites down they were awesome.. in-&-out in 10 minutes tops, way faster than the MVD, well worth the $25 convenience fee. Now that they have moved to the bigger spot I guess they have started doing driver's licenses as well (according to the lady who helped me). Now that's all fine except now you may be stuck behind someone getting that done and your wait time is greatly increased, also told by the lady that they do take longer. Unless the MVD is swamped this place with it's new/current setup may or may not be faster. I was there a good 30-40 minutes for a simple license plate/title change, paying $25 convenience fee. If the MVD was 45-60, would have been better to save the money and wait IMO. This is taking away the appeal of coming here.
Also, I don't know any names but there is a nice lady who sits on the far left, super nice/professional and is great. As another person mentioned, out of probably 10 windows, there are usually 4-6 people in them, but often times 2-3 of them aren't actually working. Maybe they are on break but when the customer can clearly see you at eye level from the waiting room it is unprofessional to just sit and obviously BS when the place has a waiting room full of people. The particular incident I am describing was exactly that, guy and girl sitting near each other while 3 other windows were actively taking customers. I sat and watching these 2 chat it up for a good 15-20 minutes, not "windows closed" sign, just chatting. Then all of a sudden they call the next 2 customers, kind of like, "Hey, I don't know what else to chat about so I guess we should try helping a customer." Now I realize this probably isn't the case but it sure looks/feels that way when you are sitting in an uncomfortable plastic chair just waiting and watching people talk.
To give credit where it is due, this place has much more convenient hours that the MVD, so that does make it worth it, especially for weekends or evenings. Other than that, though I have been here probably 4 different times over the years, I will be checking the wait time at the MVD first, and coming here only if it is excessive.
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