Just went to Chili's last night for dinner. My biggest complaint about this place is the service. I know we had been seated in the restaurant for about 50 minutes before we got our food. My glass of water was empty for the majority of the time (had to wait for the ice to melt to get any water). Our waiter also kept changing.
Now to the food... The chips were not the warm oily chips that you expect from Chili's. The chips were just typical and kind of dry. The salsa was ice cold.
On the plus side the food was good. I ordered the grilled chicken sandwich and the chicken was excellent. Everyone else at the table liked their food too. I just wish the food had came out a bit sooner.
Also, I thought the hostess had good customer service skills.
I personally prefer the Chili's in Gastonia over this one that is near Northlake mall.