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| - Overall a great visit. The facility is very nice spread out and very nicely landscaped with gorgeous golfing grounds. However not be in the golfing, that was not of much interest as we were in town to see the Saints play the cardinals.
There was a group of 16 of us including the few children we had seven suites including three Villas, which were complimentary upgrades! All of the rooms were very nice indeed. Aside from the villas we had rooms in Mountainside and in Camelback all very nice. Plenty of AC every room had a balcony; the rooms themselves were nicely appointed, and frankly my only knock is the TV in the bedroom was kind of hard to watch because it's tucked in the corner.
Personally, I prefer a hotel with inside hallways and the grand resort does not have them; all rooms open to outside but that's fine it wasn't huge deal. In fact there seem to always be somebody from the staff running around on the golf cart and offered to take you to the lobby or someplace, so that was quite nice.
Staff were fantastically friendly, efficient and attentive. From the front desk, to the Bellman, parking attendant on and on, from the front desk, to the Bellman, parking attendants on and on.
For breakfast they were very accommodating and creative dining space for us with the window view of the lake and fountain which is really nice way to start the day. Bob waited on us and frankly I would highly recommend you look him up if you get there. He's a really great guy we had a great time talking and I cannot begin to tell you how attentive and genuinely friendly he was.
And, of course with the huge party people helping and they were just as nice too. By the way, the food was quite good there. We mostly ate away because we were traveling to the city and at the stadium, but breakfast was excellent and appetizers at the bar were also very very good, and they pour with a generous hand :-)
My one major complaint revolves around an issue at the bar. Something like five TVs in there and we wanted to watch the LSU game that evening Saturday and one of our guests called and asked if they could accommodate a party of 16. She was told no, but I didn't realize she had asked.
Meanwhile, I went to the front desk spoke with Kobe who is great and who went to the bar to work something out for us. Everything was going great we thought, kickoff time would be able to watch the game - all 16 of us! But that was not to be. The bar manager said that as long as somebody was watching one of the other games, he would not change the channel so I actually had to walk around and offer to pay to pick up peoples checks just so that we could watch the game.
This included one large TV that a party of two was only sort of casually watching, and in fact when I talked to them they really didn't care about the game. They were actually leaving and they were delighted to have us pick up their check. The bar manager could have made an effort but was completely rigid in his viewpoint.
So, finally, after 20 minutes of wheedling, negotiating and, well just plain begging, we were finally able to get him to turn the TV to the channel because I went around asking the patrons. None minded at all.
What was ironic was that there were only 23 people in the entire bar and 16 of them were of just plain begging, we were finally able to get him to turn the TV to the channel. What was ironic was that there were only 23 people in the entire bar and 16 of them or us!
The manager said well you wouldn't want us to change the channel if you're watching program, and I certainly agree with him. But as a food service person myself with a strong background in customer service, my approach would have been to ask the couple if they would like to sit at the bar, Watch the big TV at the bar, and have a complimentary drink on the house so that I could accommodate a large group sitting in the middle of my bar. And we were not cheapskates either; we bought a ton of appetizers and drinks, and tip the waitstaff very, very generously.
I would return to the Arizona grand resort and spa in a heartbeat. But I would not plan on frequenting the bar or counting on them for any kind of service to require any kind of extra effort whatsoever. Having said that, I will tell you that he was very pleasant and genial even in his obstinance.
We certainly didn't feel entitled to any special treatment, but it just seems that if you have two people watching the TV and 16 who tried to arrange to watch TV perhaps democracy might prevail. but not here :-)
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