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  • I have been coming the the Shadow Mountain location for a while now, and I like PBT for a few reasons. The salon is always clean, and they keep the ambient temperature cool enough so you're not melting before you tan. There have been mishaps along they way with staffing, but I really like the new manager Jessica. She has been super friendly and helpful. She helped me find the best membership package for me, and also the best lotions. She is very knowledgeable about the products sold in the store and didn't mind putting in some time explaining the product benefits while I selected what was best for me. That is excellent service! The reason I didn't give 5 stars is a facility issue This may sound crazy.... but I wish the restroom situation got figured out. The locks are messed up so when someone leaves the ladies room, many times the door closes and locks behind them. This means I have to use the men's room. I don't care about that but there is a certain aroma in there I'd rather not deal with (and I don't ever experience in the Ladies' room). I think it might be a plumbing issue because the bathrooms always appear clean. Whatever it is, handling the locks on the restroom doors is an easy fix and I hope that the regional or corporate managers will take care of it soon.
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