I have been eating at Cracker Barrel restaurants for years and always enjoy the southern food. This location I visit the most and have always received great service. The only issue recently was that I noticed that our plates were dirty. Like dried food stuck to the bottoms and sides of the plates. This happened not once, but the last few times that I have been. I first complained to the manager, who was very nice, but the problem did not get taken care of. I visited their website and let them know about what was going on. Apparently there was a dish washing issue that needed to be addressed. The corporate office called to apologize and sent me a coupon for two free complete meals. Very nice gesture, and much appreciated.
We went back recently to use the coupon for breakfast, there seemed to be improvement, at least on this day. I am glad because I freakin love their catfish !!!