I am a customer from Lexington, Kentucky. My childhood best friend and her family live in Las Vegas. English Garden Florist was one of several florists I perused online to send my friend birthday flowers. I selected the Gerbera Daisies (my friends favorite). I had the delivery set up to be received by her at work... Until I found out she would be working from a different location when the flowers would be delivered. In a panic I emailed English Garden my concern. The next morning English Garden was on the phone with me trying to help me figure out how to make the surprise delivery happen. They put in extra effort to find my friends new work location for the afternoon... A nearby clinic instead of the hospital. In summary, the surprise happened, English Garden was professional, courteous and had impressive response time. My friend was so impressed by her bouquet that she now has a new florist to consider in Las Vegas for her gifting needs. PS: The bouquet she received was not like the one pictured in regard to color. It was mostly pink and we preferred that... Also it was immense! It's hard to realize the scale from the photo. Loved the service & product.