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  • Update: After receiving a response here from the GM, I called Planet Hyundai for a resolution. I did not speak to the GM, but rather to a woman named, Eva, I believe, who probably deals with all customer service issues. She was very friendly, but unfortunately, all that was offered to me were a couple free oil changes(!) I reiterated the situation, and advised her that I had to shell out more than five hundred dollars to fix the issues, after their service people stated everything was okay. I also mentioned that I live about 15 miles away, so why would I want to drive all the way there to get a free oil change, which are a dime a dozen? I feel like Planet Hyundai should have at least offered to take care of either the parts or labor portion of what I had to spend elsewhere, as all of these issues happened within two weeks of buying the car AND after their mechanics assured me that all was okay. Thanks for the gesture of a couple of free oil changes, but that was a little insulting. And, I know how the chain of command works, but if I get a "response" from the GM, I would expect to speak to the GM.
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