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  • This location has horrible customer service and no empathy. I was called to reschedule my visit with Dr. Stockholm 3 times within a month timeframe. One of the call backs sounded like a last minute vacation was scheduled for the Dr. The 3rd appointment scheduled fell 6 days after knee surgery so, I was less mobile and alone. This caused me to be about 17 minutes late. In addition this location does not have a handicapped friendly door. I signed in while a solicitor type of person was talking to the front desk person. After almost 10 minutes she called me up to inform that she would have to ask if the LPN Maryanne Cope would still be willing to see me. I asked that she also mention that I was forced to reschedule my appointment 3 times prior and I'm less mobile due to knee surgery. She came back with a different person who did not introduce herself and said we only allow 15minute windows to accept appointments. I repeated my situation and asked for an exception due to my situation. She said we don't make exceptions and said my only option is to reschedule. I informed that with all that I had to endure I would hope that I could be accommodated or I would just go somewhere else and not come back. "I'm shocked that no exception can be made. You're unwilling to accommodate for a few minutes." She said, "we don't make exceptions so you can either reschedule or go to another provider." I did I'm not come back and struggled my way in crutches out of their office door with not one I'm sorry or offer of assistance. I'm never going back to any of their offices after visiting all their establishments for the past 11 years. I should have left after my normal gynecologist left 3 years ago.
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