I've been coming here to get my oil changed or any major service for the past 6 years. I've never encountered any types of problems. Everyone there is very helpful, polite, and very professional. The day I had my car serviced I think their name was Eric and his customer service was very exceptional.
They have a waiting area because it can get very busy. There's a coffee machine there that is free along with water, cookies, and of course tv's for entertainment. They have a shop there that you can buy things ranging from key chains, steering wheel covers, or even scents for your car. My oil change took about an hour. I didn't mind it since I was basically touring their whole place and even sitting in the new cars to get a feel of it. If you do not want to wait, they do have a shuttle for their customers if you need to run any kind of errands nearby.
Overall, this is my one stop place to come for if my car needs an oil change/service. Great atmosphere, employees', and service. It can't be beat!