This is for delivery - POOR.
Online ordering - GOOD.
Delivery time - GREAT for a Friday night, prime time. Confirmation said it would be 60 minutes; driver arrived in hotel lobby in 35 minutes.
Execution - POOR.
1. I ordered a beer. Driver said they didn't have beer, and someone should have called me. Yet the receipt she wanted me to sign still had the beer.
2. In light of no beer, no follow-up call, and a bad receipt, I asked about a fork/napkin. The driver said they didn't have any.
3. My takeaway was that this place has no beer or forks/napkins for delivery orders.
4. The manager calls an hour later and leaves a terse message. She needs me to call back with my credit card number so she can rerun the charge.
5. Despite the poor service and terse message, I call back. I am doing them a favor, yes? But you'd think they were doing me a favor given the tone of the conversation.
6. Apparently the driver forgot the beer or maybe they were out of what I wanted, who knows, the story changed. And the restaurant does in fact have delivery forks/napkins but the driver forgot to include them.
Follow up - PENDING.
The manager removed the carrot cake after I fussed about the poor service and asked to delete my tip. I'll edit this review if the credit is properly processed and the new charge is correct.