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  • Valley Radiologists would've received a 5 star rating if it wasn't the wrong address fiasco. I needed an MRI. Scheduling reached out to me very quickly. They also took care of making sure that my prior authorization came through. So far so good. They even booked me for an appointment within the week offering me a 6:45 pm time slot. I was really impressed. The day of the MRI, I called to confirm my appointment and my prior authorization. I asked where my appointment was again, the scheduler told me it was at Valley Radiologists Thunderbird, 5310 W. Thunderbird at 6:45 pm. I got there before 6 pm and the whole building was dark. With a bad back, I walked round and round to find an open door. I even checked the next building. I tried calling to see if anyone could direct me, but all offices were closed. I even checked the Sunwest location across the street. It was closed. I went home dejected and with spurs on my spine, I was really hurting. The next day, I called scheduling and they were super snippy and said that the only place that offered an MRI was the W. Eugie location. However, I got a Saturday morning appointment so I didn't have to wait too long. Redemption! The folks at the Eugie location are fantastic. Check-in was friendly and easy. I was shown a changing room and within 15 minutes, I was ready for my scan. They had decent earplugs and headphones. They give you a panic button but reminded me that if I pressed the button, it canceled the test. I chose the nature sounds soundtrack. I closed my eyes, endured the feelings of claustrophobia and fear of loud noises. I kept focusing on the nature sounds and pictured my students. Yikes! A teacher's work is never done. Anyway, my radiologist was very communicative and let me know how long each segment would take and within 20 minutes, I was done. Hooray. Dirty laundry. When I got back to my dressing room, someone else had left their used gowns. So I picked it up and I dumped my gowns and pants in laundry basket. So, that was my MRI experience at Valley Radiologists.
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