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  • The reason I've taken my car to NTB was that their extended hours and large number of bays would be convenient for me. Quality of work is more important than convenience. I've learned that the hard way! NTB Installed new brake rotors and pads on my Camry several months ago. I took it back a couple of times for noise and grabbing and pulsating. They tried to charge me for resurfacing the new rotors they just put on just three weeks after I had them installed. I didn't pay and they "fixed" them. I took it back a second time with the same problems and they said it must be the way I'm driving. The "fixed" it again. I got tired of the brake problems, so I took the car to a Toyota dealer. They found that NTB had installed the aftermarket brake rotors and/or pads incorrectly, not using a shim kit which is necessary for them to operate correctly. After spending $100's at NTB, I'm now spending $100's more to redo what they did wrong. I will not be taking my car to NTB again. I'll get important things fixed at the dealer, oil changes at Jiffy Lube and my tires at Sam's club, from now on.
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