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| - Why, oh why are they so condescending? The staff at this store bases pleasantries and level of service on perceived financial status. Discriminating based on social class is wrong! I urge you to take a stand, shop someplace else.
Back-story: We shop at resale stores to combat the level of consumable waste in this county. We feel it's socially and environmentally responsible to choose recycled goods, when it makes sense. This being said, we are very familiar with our choices for purchasing recycled goods. This store is on the bottom of our list, not because of the goods that they sell, but because of the attitude of their staff. Case in point. I did a little experiment at this store.
First Visit - Dressed down. You would think I donned an invisibility cloak. No service! And the little interaction I did have was outwardly snobbish.
Second Visit - Dressed up. What a different experience. I received a friendly greeting at the door and the level of service was much better. Don't get me wrong, they were still very arrogant, but the level of arrogance was much lower.
So every experiment needs a second set of results. Here they are:
First Visit - Dressed Up. Same experience. Greeted at the door. Snobby but responsive service.
Second Visit - Dressed Down. This time was even worse. When I walked in, there was a sales girl so close, I could have bumped into her. I was offered no greeting at all. Not 10 feet behind me followed a second customer, all dressed up. I was still within 5 feet of the same sales girl when she pleasantly greeted the well-dressed women that entered right after I did. What am I, chopped liver?
Since this little experiment my experience has remained consistent. I prefer to dress down, beach casual. And every time I visit My Sister Closet in Paradise Valley, I'm treated like dirt. I'm really sick of this place and over time have shopped there less and less. I just can't take being treated so poorly. Whether I appear wealthy, or not, should have no bearing on how I'm treated! One never knows who they are meeting and cannot, and for that matter should not, make a decision about a persons level in life based on appearance alone. In my world, people are not discriminated against based on gender, race, religion, or social status. I think I've had enough!
ATTN MY SISTERS CLOSET STAFF: You cannot use stratification to determine your level of service. You cannot judge people based on appearance. You want to service only your wealthy customers while ignoring the rest. WARNING: Your assumptions have you failing on all fronts, including your attempts at trying to service a higher end clientele. Have you not learned, the eccentricities of wealth create a very wide variety of appearances. Regardless, to base your customer experience on perceived social class is just wrong! You are alienating all of your customer base, because in the end, no-one likes an elitist snob.
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