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| - I want to give this place five stars, I really, really do. But I can't. I should preface this entire review by saying that the food absolutely gets 5 stars. One of the best meals Bobby and I have had in PGH to date.
Fortunately, they have valet service but unfortunately because of construction going on downtown it's a little confusing. You have to drive past the Capital Grille and the valet is on your right. When we were here last week, there seemed to be some sort of event going on so valet service took foreeeever to get our car back for us.
We've been to this location a few times and every time, despite having reservations, we end up waiting in the lobby for a good 15 minutes. This is okay, and worth it for the food, but they definitely don't get you in right away, or at least not in our experience.
Surprisingly, between the wait to get in and the amount of time our server took between ordering/retrieving our drinks, we didn't even order dinner until 9:00pm. This was sort of frustrating, considering our 8:15 reservations. I don't mind slowly enjoying a nice meal and I can dig the European trend of doing so, but at least let us put the order in and bring us some bread and our starters!
On to the meal itself:
I started with the butternut squash soup and it was amazing! Seriously one of the best (if not the best) butternut squash soup I've had, and I'm a bit of a snob when it comes to squash. Absolutely delicious and the perfect way to start a meal after coming in off the cold street.
For my entree, I had the filet with some sort of gorgonzola crust and I-kid-you-not it was one of the best cuts of steak I've ever eaten. The preparation was absolutely fantastic. It was a perfect medium rare. The flavors of the gorgonzola crust and the small bit of sauce complimented the steak without overwhelming it. I cannot say enough how delicious this meal was!
Pro tip: order the lobster mac n' cheese side. So, so, so good.
At the end of the meal, we waited for awhile for our plates to be cleared. Service was just very slow that night. We noticed that our server had a very large party, so that probably contributed to the slower service. Every other time I've been to the Capital Grille, they have wiped down the tablecloths with the crumb catchers, and offered hot towel service. These amenities were not offered this time. Perhaps because our server was so busy? Or maybe the Capital Grille simply isn't doing this anymore? Not a big deal either way, but I noticed it and so I figured it was worth mentioning.
Our server brought out dessert for us, since it was Bobby's birthday. This was lovely, but we also ordered an additional dessert (the one he really wanted!) but unfortunately, it never came out. Our server was very friendly and apologetic and certainly rectified this on the receipt, but we were just overall a bit underwhelmed with our service this time around. For such a upscale place, we hold this establishment to a higher standard.
Fortunately, the food was so delicious (as always) that I'm only deducting one star for service. It is my sincere hope that this was simply a deviation from the norm in the service here. I know we've certainly experienced better at this location! We will definitely be back.
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