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  • As a long time fam of Jimmy John's I was excited to see a location right across from where I get my nails done. I couldn't wait to get my nails finished so that I could grab a sub to take home. Upon entry the great music hit my ears & I bobbed my head to the beat. The man behind the counter greeted me with a 'hey girl!' & I'm immediately offended. When I do business ANYWHERE I expect to be addressed in a more professional manner. I corrected the man by telling him I'm not 'girl' I'm 'ma'am' to which he became visably annoyed. He immediately started with the silent treatment & even put my change on the counter instead of in my hand. RUDE. CHILDISH. I ordered the Vito & asked for it minus the onions. The young lady who made the sandwich began to hand the sandwich to me & then pulled it back saying she needed to make it over. Since I was in a hurry to end this unpleasant encounter, I asked what the problem was & she said she had mistakenly put onions on it. I took the sandwich & told her that I would pick them off. Little did I know that the sandwich was MOSTLY onion, very little meat, no cheese, & no dressing making for a very dry & smelly lunch. Before leaving the store, I asked if there was a phone number of a manager or owner. She told me that the unprofessional man who addressed me as 'girl' was the manager. How very sad that he is the example that people who work there follow, as he seems to think that being 'cool' is more important than securing repeat business by being professional & getting orders right. I won't be back for more disrespect & dry bread & onion sandwiches no matter how convenient it is. PS - I want to be clear that I am writing about the location at 5469 S Rainbow. Here in Las Vegas.
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