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  • I enrolled my German Shephard puppy in the puppy social class. I really liked the trainers but I did feel like the classes were unorganized, dogs were kept on leaches for you to walk around the class it didn't seem to focus on any training techniques but I assumed that would change throughout the month. After my girls second training class (felt like play time and not training) she came down with kennel cough. At this point my dog has never left backyard (except vet appt) and had never been around any other dogs. Vet agrees she caught it from her classes and hey it happens, I get that and even thou I spent over $200 at the vet I wasn't upset about it. When I became upset was when I called Smarty Paws to tell them she had kennel cough and the other dogs there have been exposed. I had prepared for my classes and was told I would get a call back from the trainer to discuss a refund or a credit for the next block of training. I never heard from them, yes not getting a refund or credit is bad business but I can only assume that the lack of concern in wanting to know when my girl was contagious tells me they had no interest in letting the other parents know that their dogs had been exposed. And you would think as "dog lovers" the trainer would have wanted to also call me to see how my girl was! I'll never recommend them!! I'll be using a new trainer in the future.
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