Matt Bellassai was awesome!!!! Our service was superb, thanks Sam. However, management does not seem to care about customer satisfaction or loyalty. My friend I each paid 53.00 for our VIP tickets which entitled us to meet and greet with comedian. As we were standing in line a group of very drunk girls (their behavior was a disgrace to women with class) and getting checked in for VIP experience lied to security in which he gave them all VIP wristbands. As he walked away the drunks admitted they fabricated their story and laughed about their lies. My friend and I approached the manager to tell him about our dissatisfaction in the fact that what we paid a good deal for is being given away at the drop of a hat. We didn't expect much other than maybe a sincere apology. The manager basically ignored our concerns and stated he could nothing but offer a very insincere I'm sorry. Normally I wouldn't complain but in a world where you save for a luxury like a girls night out you would hope your dollar means as much as the next persons. So while I did enjoy the show and time with my friend, thanks to poor customer service I feel my money will no longer be wasted at this establishment. Unless you enjoy wasting money or offering "favors" to get upgrades I would avoid this establishment as well. I only gave one star because Yelp made me.