As soon as I moved into my new duplex, I knew the accent wall in the living room needed an update. Being a mustardy gold color- it was not my thing. So I headed to Home Depot, knowing nothing about painting, in hopes of updating my new place.
I came on a Monday evening around 6:30pm. There was one gentleman working in the paint department, so I went to speak with him about what I needed. Quite honestly, I didn't know what I needed- I was hoping that speaking to someone at Home Depot would best assist me in making my decisions about what type of paint to get and how much.
He was not very helpful. I showed him a picture of the current color on the wall and asked him if I would need a white primer. He beat around the bush without answering my question and wasn't very friendly. I ordered a gallon of white paint, along with a gallon of the colored paint.
After taking the paint home, I realized that the paint can clearly stated "Primer and color". For someone who doesn't paint very often, I had no idea that most paint now a days, has primer in it already. I was pretty mad that I had spent $30 on a can of paint that I didn't need- basically because of an unhelpful employee.
Fortunately, I was able to return the paint with ease. The cashier who I interacted with was helpful and friendly.
My overall experience was slightly less than average. There's no excuse for poor customer service.