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http://www.openvoc.eu/poi#funnyReviews
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  • They need to get their return policy straight and workers with better attitudes. I had accidentally purchased a top in the wrong size and and called about the tag being off but still having the receipt and the tag and the manager said it was fine to return even with the tag off as long as I had both when I came in. I called in advance so I wouldn't have to actually, you know, waste my time driving over there to be informed that it wasn't possible. I drove out to Fashion Square thinking it was fine and talked to one of the workers and she said she couldn't make the exchange without the tag, I told her I had spoken to someone previously on the phone and she had gotten somewhat frustrated with me because, because poor her, I suppose she was having a bad day and didn't want to do her job correctly. She asked another worker to explain the policy and he had confirmed what she had said, but the point was that I had contacted the manager previously and they said it was fine. The manager I spoke to wasn't there that day. I then walked out a little frustrated and called Chandler Fashion Square and they said it was totally fine and pretty much said the same thing the first manager had told me in the first place. This was all a trip I thought would had taken only a hour or so. I had to drive all the way out to Chandler Mall and they did the exchange for me, but even then I had another worker there question the worker I had spoken to who said it was okay to do so and it was a confusing transaction. The first worker I spoke to at Chandler confirmed it was okay before I browsed the store, then I had to deal with another worker after a long line with the store closing and interrogating me about the top being okay even though I had gotten the OK previously. Three hours later, I was successful with the exchange! Wow. Everyone needs to have a little meeting or something and be clear and solid on their return policy. Your customers shouldn't have to bend backwards for you. This was seriously a frustrating and ridiculous experience. It was a complete waste of my time and my gas.
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