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| - I can't say enough good things about this store and its awesome crew!
My father and I had just left the Verizon corporate store on S. Power Rd completely frustrated and confused after trying to upgrade his 3-year old plan and phone when we were fortunate enough to stumble on this GoWireless store!
The corporate store was less than helpful. The corporate employees were very impatient and short with us, refused to take the time to explain anything to my father, who is very analytical, and did everything they could to pressure my dad into a more expensive, high-data plan without explaining how he might benefit from it. After all, he only averages 0.3GB of data per month! Our questions were met with sales pitches and simple "no can do" answers without offering alternatives. Somehow, the first associate we spoke with got on the topic of tablets and data plans, while my father and I were still unclear about what to do with his phone. All in all, there was simply no eagerness of the staff to really assist us as people and it became clear why the corporate store has you "take a number" when you come in.
Yet, just one day before our very disappointing experience with the corporate store, I had visited a GoWireless Verizon retail location in Scottsdale when I convinced my sister and her fiance to upgrade their phones while we were out at lunch together. That was the first time I had ever heard of a "GoWireless" Verizon location and, although not a Verizon customer myself, I was impressed with the attention and service they received from the staff there. One of the associates at the Scottsdale store even drove across town to another location while we waited to get the phones we wanted because it was a popular new model and they were out of stock at that location. I found the customer-oriented service refreshing and in stark contrast to what I observed at the Verizon corporate store!
So, as my father and I left the corporate location the next day, ready to pull our hair out, "GoWireless" was the first thing that came to my mind. I looked online and was surprised to find a location very close to us on N. Power Rd. I drove my father up there and, to this day, we are very glad we made the trip.
It was evening when we arrived and close to closing time, but the staff was very inviting. We were first assisted by Thomas, who was extremely helpful and took the time to not only write out the price breakdown of each plan in a way that my father could understand, but he also researched other plan changes that could actually benefit him based on his specific needs. He even put a popular phone on hold for him, since it was the last one at this location and we would have to come back another day to finish the transaction.
When we returned to the store a couple days later, Thomas was there, along with Terry, the store manager, and another associate. All three were actively helping people and answering the phones. It was quite busy, but the staff remained upbeat and cordial with everyone, including us.
When it was our turn, Thomas remembered who we were and took the time to go back over all the plan options with my father a second time, which put my father at ease. After that, both Thomas and Terry again looked over the proposed changes in detail before submitting them to make sure they would best fit my dad's particular needs and ensure he was getting the best deal over the long run.
In the end, my dad walked out with the new phone he wanted, a 25% savings on his monthly bill (without having to give up any services) and a big smile on his face! I couldn't ask for anything more of a retail store, corporate or not.
If I ever switch to Verizon (and my interaction with Thomas, Terry and the rest of the crew have me considering it), I will be sure to stop by this location again.
Go here for your Verizon needs and avoid the corporate store hassles. Thanks a lot, guys! Keep up the good work.
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