| rev:text
| - Ok, let's start with the good:
1. Spacious and beautifully designed rooms with luxurious-looking decor. I loved the deep red velvet upholstered settees/benches placed at the ends of the beds.
2. Location location location. The Palazzo is connected to the Venetian and is just a stone's throw away from the Wynn, Encore, and Fashion Show mall, which gives you great access to dining, shopping, etc. There's also a Walgreens just outside of the entrance so you can shop for basics such as water, toiletries, snacks, etc w/o having to pay an arm and a leg for the hotel's marked up prices.
Okay, now let's talk about the VERY BAD:
My girls and I booked the Palazzo for my bachelorette party based on all the positive reviews. There were six of us total and we booked 2 rooms. We called one week prior to our reservation to request early check in since our flight would be arriving around 11-ish. Usually, check in is around 3pm. The reservationist I spoke to over the phone told me that it wouldn't be a problem.
When we arrived, however, we were told that only one room would be available and they didn't know when our second room would be ready, but would call us once it was. We were a little annoyed, but figured we had a least one room to get settled in. And what a room it was! At first glance, our room was spacious and lovely. However, once we got over the amazing decor, we noticed that there was garbage strewn around the room from the previous occupant. Housekeeping was obviously doing a VERY half-assed job. Then one of the girls noticed that the bathroom hadn't been cleaned properly, there was a bar of soap left on our countertop with what looked like a pubic hair stuck to it, ew! And the toiletries (lotion, soap, shampoo, etc.) had not be restocked. There was also a smear of what looked like pasta sauce across the bedroom wall. Gross! And then, one of my girls opened the nightstand drawer and found a ziplock bag full of hypodermic needles and medicine vials. OMG! We called the front desk right away and they told us that they would send housekeeping up ASAP. At this point, we decided to go have lunch and do a little sight-seeing, expecting our room to be properly cleaned when we came back.
Several hours later, when we returned, our room was still filthy. We had dinner to go to and a show to catch so we just crossed our fingers that everything would be tidied up later in the evening. We got back a little before midnight and our room was still in the same state. We just ended up having to clean it up ourselves. Not the greatest way to spend the first night of your bachelorette party. I decided I would call them in the morning.
At around 7:30am, I called the front desk and told them about what happened and how they failed to make a good first impression for me. The front desk clerk was very apologetic and offered to waive the resort fee as well us upgrade us to higher rooms with better views. She told us to pack up our things and at a little after noontime, someone would come up to move our luggage to our new rooms. She said that I would receive a phone call as soon as everything was ready. That sounded great and I totally took her up on the offer.
Unfortunately, by around 3:30pm, I had not received a single call. We had things to do and places to be and all our stuff was still sitting in our luggage, waiting to be moved to our new rooms. I decided to call the front desk and ask them what the holdup was. The front desk clerk I spoke to told me that our rooms HAD been ready for quite some time and asked if I wanted our luggage to be moved up. Well, yeah! If the rooms had been ready, what the hell were was everyone waiting around for? It took another 30 minutes for them to send someone up.
Once the bellboy arrived to help us move our luggage, we we took the elevator to our new rooms, which were pretty much the same, except that they were situated higher in the building. I had expected something a little more luxurious to make up for what had happened up until this point, but oh well, at least it was clean. While the bellboy was unloading our luggage, I told him that half of the luggage would be going to the other room so he didn't have to unload it all. He seemed confused. "Other room?" Uh oh. Turns out we only had ONE room prepared for us. I had to make another irate phone call to the front desk to clear up the problem. I was civil as I could be, but had obvious grounds to be frustrated. At one point, the front desk clerk that I was speaking with got loud and hostile with me, her attitude was pretty much: "Well what do you want me to do about it?!" Well, how about some better customer service? I wasn't asking for anything except for them to do their jobs correctly. At this point, I was transferred to her supervisor, who really didn't do any more than apologize and waive some nominal fee off our rooms, like $30 for our entire stay.
Terrible. Wouldn't stay here again.
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