I have been very impressed with the level of care given to our 2 parrots. One of my favorite things about this hospital is the use of natural remedies, whenever possible. Dr. Welle is very thorough in his exams and takes the time to explain everything, happily answering every question I throw at him. The techs, interns and other staff have been very friendly and supportive as well. And Pooh is a wonderful greeter!