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  • My latest visit to the LensCrafters at West Towne Mall was a couple days ago when I asked them if they could order me a replacement temple for glasses I bought there a year and a half ago. They said they can't do that but I could try to do it myself online. I did try but had some trouble so I went to Pearl Vision and asked them to order it for me. Pearl Vision in Fitchburg was more than happy to order it for me, even though they don't even sell that brand. So why couldn't LensCrafters do that? Ugh. I hate this LensCrafters. I do shop at LensCrafters because they have such a huge selection. But I can't stand this one in the west towne mall. Several times I've bought glasses at a small boutique shop here in Madison because I would rather support a small business than LensCrafters but I keep coming back to LensCrafters because of their selection. So over the course of 20 years I've spent well over $10,000 at LensCrafters but I will no longer go to the West Towne Mall location. I will probably go to a Twin Cities LensCrafters who, in the past, have been very professional.
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