Called Mark shortly after I had my house broken into. He was able to provide me a quick verbal quote to get approved by the insurance company. He was kind, patient and very direct as to the cost, and what was necessary to complete the job.
It took a while to get approval from the insurance company and during that time he never called me to badger me on a sale or pressure me. When I was able to call back, we scheduled a time to replace the windows. Showed up before hand to inspect the damage and verify what we had discussed. He even had an opportunity to get the project done early and asked if it was possible. Even though time didn't permit, it was nice to be treated like a human in this whole break in process.
The job itself was done efficiently and beautifully. The exterior of the house was cleaned from broken glass. The interior was left in perfect order. The price was respectful (even not knowing about the insurance company costs). I am VERY happy with his work and I would recommend his services anytime.