If I could give this organization a zero star rating I would. And to the folks that rated it a 5 star your relatives most own the place.
There are many issues with this outfit and I would agree with one of the previous posters comments about the lack of professional dress of the movers. They look like they were picked up right off the street. First impression was HORRIBLE. I've used 1st Choice movers in the past and I love that they had embroidered shirts and looked professional.
Second, this was supposed to be a full service move. They talked with my pregnant wife and she told them they would be packing all our dishes everything. Well, they came to the house without ANY boxes. No dish pack. No wardrobe boxes. No tape. NOTHING but blankets and a truck. When we advised them of the issue the "team leader" (for lack of a better term) said "oh yeah, we've had this issue before".
I ended up helping the movers even though that wasnt the plan at all, and they ended up packing our items in every suitcase and box they could find. Then, even though we outlined everything we had in our house, they didnt have enough room in their truck for our items. They had to leave the donation items back at the house and pick them up at a later time. The truck they came with appeared to be a rental from Budget and not their own which was another sign of their lack of professionalism.
Finally, when they moved our items from Chandler to North Phoenix, they broke one picture frame, got black stains on our $1500 couch and brown stains on some of our clothes.
My wife called the owner about the issues the next day and he responded promptly with a voicemail but after multiple attempts to reach him since that voicemail we have been unsuccessful. He gave the initial response as if he did care about the poor service but clearly he did not because he failed to follow up. Another issue is that we have not received a donation receipt indicating the items that were ultimately - hopefully - donated.