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| - I would just like to preface my review by saying that my doctor, Dr. Lieber, is 5 Stars and the best; it's his staff that is 1 star & I am writing this review about the office.
I am new to Vegas & had to have triple bypass surgery when I got here & also needed a family physician. I lucked out when I got Dr. Lieber. He is probably one of the most competent doctors I have ever encountered in my life. He is extremely knowledgeable and takes the time to explain your diagnosis and Medicines and never rushes a person. He is always so pleasant. I would absolutely recommend him to everyone in need of a family doctor.
His staff, however, leaves a lot to be desired; the office is totally mismanaged & borders on totally incompetence. They can't call in prescriptions correctly (blame it all on CVS); this just didn't happen once, but REPEATEDLY happens. I have, on several occasions, had to go back and forth with them & give them the proper fax number to CVS, the location, etc.
They have me listed under 2 separate names, one of which is not my real name at all. So, when I call up I have to remember this false name so, that they can find my account. And, they claim they can't correct this.
They file my insurance papers incorrectly and show that I don't have a secondary insurance when I do. This happens for every visit I go to and when I try to explain what is going on, they get impatient and hang up.
When I try to renew a prescription by phone to them, they get the dosage wrong, even when I tell them who my doctor is, they have to call me back and again ask me who is my doctor when 15 minutes before I just told them my doctor and the names of the medicines to renew. Then, when I want to go over again what the medicines are (obviously because they get it so wrong all the time), they get impatient and Hang up on you. They are just plain rude & nasty to the patients, but If you can put up with this BS, then, it's worth it to have Dr. Lieber for your doctor.
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