I have to echo the negative reviews on this site. I stayed here to nap before a late flight. Despite most of the staff being nice to your face, at least two were quite unprofessional. I made it clear that I was flying at a busy time and would need a timely shuttle to the airport. One of the staff booked the flight in a friendly manner but did not actually write it down. By the time I was waiting downstairs there was no evidence of a shuttle having been booked. This by itself would not have merited a 2 star review but the lady working the desk on a Sunday night did not so much as apologize. She just acted like it wasn't her fault and didn't know what happened. I had a polite conversation suggesting that such an attitude led to a poor customer experience but she acted as if she could not care less.