I've downgraded this company significantly for a simple reason. They call me or email me constantly despite asking them not to. When I told them that I didn't want spam, their answer was to bug me by calling my cell phone. It's a good service and I would go back if I could go anonymously but you should not give them ANY contact info. If you do, expect lots and lots and lots of contact.
I downgraded them again due to the defensive nature of the manager Rod and him essentially attacking me because I don't want to be contacted.
I am not frustrated Rod. I am spending my money at your competitor's place of business and happy as a lark. But I can see why you're frustrated. You're more concerned about your process than my business.