I have read the reviews on here, and I can't explain them. All I know is my history with them. These guys have been great to me. I've been taking all of my cars here for several years. They are always timely (ready when they say it will be), reasonably priced, and polite. The other day, I brought my car in for some awful clunking sounds coming from the rear suspension. I figured it was the anti-swaybar or end links. They looked at the swaybar, end links, brakes, struts and springs, and lubed everything up really well. Poof, the sound was gone. No charge!! Gave me the keys back and said to come back if the sound came back. So far, so good. Great service (typical).